Support
Talk to us
Email pm@netaccessmarketing.com. A real person reads every message, and we reply within one working day.
Using the Orbit Scan app
Signing in. Enter your shop code, tap your name and type your PIN. Your shop code and PIN come from the business owner, who sets them up in the dashboard under Team.
Giving stamps. Scan the code on the customer's card, choose how many stamps, then tap Give.
Taking a stamp back. Scan the card and press minus until the number goes below zero. The button changes to Take back. Every correction is recorded with who made it.
No signal. Keep stamping. Stamps are saved on the phone and sent the moment the connection returns. A stamp is never counted twice.
Lost phone. The owner can sign that phone out from the dashboard, and it stops working straight away.
For customers
Your card lives in Apple Wallet or Google Wallet. If it stops updating, open it, tap the three dots, and make sure automatic updates are on. For anything about your stamps or rewards, ask the business whose card it is, or email us.
For businesses
New to Orbit? Start free and your first card is ready in minutes. To send a message to everyone on your card, open Messages in the dashboard.
Read how we handle data in our privacy policy.